All Systems Operational
Uptime over the past 90 days. View historical uptime.
Shared Web/Email Hosting Platform Operational
Sysflow Managed Platform Operational
Microsoft Office 365 ? Operational
Managed DNS Platform Operational
Broadband Internet Access Operational
Server Colocation Facility Operational
VoIP Phone Systems Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange 2016 Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange 2013 Operational
90 days ago
100.0 % uptime
Today
Broadband Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024

No incidents reported.

Apr 18, 2024
DNS Issues
Resolved - After monitoring over the last week, we have now seen the platform uptime consistently at the expected level.
Apr 18, 14:19 BST
Monitoring - A fix has been implemented and we are currently monitoring the service to confirm this issue has been fully resolved.

The Netmatters Hosting Team
Apr 8, 18:28 BST
Update - We have updated some of our DNS servers in the meantime to point to alternative servers which are currently online and should help mitigate some of the issue.

Whilst this is going on our upstream provider is working on a solution to bring all the servers back up and we are starting to see some signs of improvement.
Apr 8, 16:19 BST
Investigating - We are aware of an upstream issue with one of our DNS providers.

We are currently in contact with the provider and working to resolve this as soon as possible.

We'll keep you informed as more information becomes available.
Apr 8, 15:51 BST
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024
SIP Trunk Supplier Migration to New Business Portal
Completed - The scheduled maintenance has been completed.
Apr 8, 16:53 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:01 GMT
Scheduled - Our SIP trunk provider will be completing a migration to their new Business Portal

The date for your migration is 22nd January 2024.

The reattempt date (if needed) is 6th February 2024.

On the migration date the provider will transfer all your SIP trunk services to the new Business Portal.

The update should not affect any voice services, and the transfer will take place outside of core business hours.

In some instances, not every service may migrate on the first date given, for example if there is an open order on your account (requested a new number or SIP service etc). In these cases the provider will reattempt to migrate these services over in the following 2 weeks.

If you experience any issues on the expected day of the migration please do not hesitate to contact Netmatters on 01603 704020.
Jan 20, 08:09 GMT
Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

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