All Systems Operational

Uptime over the past 90 days. View historical uptime.
Shared Web/Email Hosting Platform Operational
Sysflow Managed Platform Operational
Microsoft Office 365 Operational
Managed DNS Platform Operational
Broadband Internet Access Operational
Server Colocation Facility Operational
VoIP Phone Systems Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange 2016 Operational
90 days ago
100.0 % uptime
Today
Hosted Exchange 2013 Operational
90 days ago
100.0 % uptime
Today
Broadband Services Operational
Email Signatures Operational
Email Filtering Operational
Data Backup Services Operational
Cloud Servers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

3CX System Updates Apr 27, 2026 02:30-03:30 BST

We will be undergoing scheduled maintenance to complete routine 3CX system updates. These updates take approximately 10 minutes to install. Should this time not be suitable for you, please email telecoms@netmatters.com with "Scheduled Maintenance 4950725" within the subject line and a date that is better suited for your business.
Posted on Apr 21, 2026 - 11:45 BST
Apr 21, 2026
Pay As You Go SIP Trunk Provider Issue
Resolved - This incident has been resolved.
Apr 21, 11:42 BST
Identified - We are currently investigating an issue affecting a subset of customers using our Pay As You Go SIP trunk service.

This issue has been identified as relating to recent changes between our hosting provider and the SIP trunk provider, which has resulted in an IP routing issue. As a result, some customers on Pay As You Go services may experience intermittent problems with inbound or outbound calls.

Please note:

- This issue does not affect all customers.
- Customers using bundled minute plans are not impacted.

Our telecoms team is working closely with both the hosting provider and SIP trunk provider to identify customers impacted. We are actively monitoring the situation and will provide further updates as more information becomes available.

If you believe you are experiencing issues related to this, please contact our support team on 01603 704020 and select Option 4 for Telecoms.

We apologise for any inconvenience caused and appreciate your patience while we work to resolve this matter.
Apr 15, 11:21 BST
Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

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