Update - Microsoft's 365 outage is now considered to be functional again, albeit with delays. affected services in monitoring as follows:
- Outlook and email
- Teams
- SharePoint and OneDrive
- Copilot
- Other Microsoft 365 apps
Official comms from Microsoft state, "We remain focused on addressing residual impact and ensuring reliable service restoration. We continue to assess recovery across various connection methods and are closely monitoring service health to verify sustained stability.".
As of the time of writing, services are functional but users may experience delays. Microsoft is monitoring and will continue to improve matters.
You can follow Microsoft’s official updates here: https://status.cloud.microsoft/
Nov 13, 2026 - 16:06 GMT
- Outlook and email
- Teams
- SharePoint and OneDrive
- Copilot
- Other Microsoft 365 apps
Official comms from Microsoft state, "We remain focused on addressing residual impact and ensuring reliable service restoration. We continue to assess recovery across various connection methods and are closely monitoring service health to verify sustained stability.".
As of the time of writing, services are functional but users may experience delays. Microsoft is monitoring and will continue to improve matters.
You can follow Microsoft’s official updates here: https://status.cloud.microsoft/
Nov 13, 2026 - 16:06 GMT
Update - Microsoft's 365 outage is continuing to impact services globally, including:
- Outlook and email
- Teams
- SharePoint and OneDrive
- Copilot
- Other Microsoft 365 apps
Official comms from Microsoft state, "We're seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe".
As of the time of writing, services are working partially. Most emails and services are heavily delayed but are showing signs of improvement.
Microsoft's latest update, published at 13:00, states the outage is continuing with no improvement to services as yet in the UK. The next update is expected at 14:00 UTC.
You can follow Microsoft’s official updates here: https://status.cloud.microsoft/
Nov 13, 2026 - 13:34 GMT
- Outlook and email
- Teams
- SharePoint and OneDrive
- Copilot
- Other Microsoft 365 apps
Official comms from Microsoft state, "We're seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe".
As of the time of writing, services are working partially. Most emails and services are heavily delayed but are showing signs of improvement.
Microsoft's latest update, published at 13:00, states the outage is continuing with no improvement to services as yet in the UK. The next update is expected at 14:00 UTC.
You can follow Microsoft’s official updates here: https://status.cloud.microsoft/
Nov 13, 2026 - 13:34 GMT
Update - Microsoft's 365 outage is continuing to impact services globally, including:
- Outlook and email
- Teams
- SharePoint and OneDrive
- Copilot
- Other Microsoft 365 apps
Official comms from Microsoft state it is seeing "incremental improvement in several workloads" and that "service health remains variable and capacity has not yet fully returned to baseline".
As of the time of writing, all affected services are still non-operational.
Microsoft's latest update, published at 11:00, states the outage is continuing with no improvement to services as yet in the UK. The next update is expected at 12:00pm UTC.
You can follow Microsoft’s official updates here: https://status.cloud.microsoft/
Nov 13, 2026 - 11:38 GMT
- Outlook and email
- Teams
- SharePoint and OneDrive
- Copilot
- Other Microsoft 365 apps
Official comms from Microsoft state it is seeing "incremental improvement in several workloads" and that "service health remains variable and capacity has not yet fully returned to baseline".
As of the time of writing, all affected services are still non-operational.
Microsoft's latest update, published at 11:00, states the outage is continuing with no improvement to services as yet in the UK. The next update is expected at 12:00pm UTC.
You can follow Microsoft’s official updates here: https://status.cloud.microsoft/
Nov 13, 2026 - 11:38 GMT
Update - Microsoft's 365 outage is continuing to impact services globally, including:
- Outlook and email
- Teams
- SharePoint and OneDrive
- Copilot
- Other Microsoft 365 apps
Positive steps to resolve have been implemented for the USA region which is now in testing. The UK and Europe are set to follow.
Microsoft's latest update, published at 09:15, states the outage is continuing with no improvement to services as yet in the UK. The next update is expected at 10:00am UTC.
You can follow Microsoft’s official updates here: https://status.cloud.microsoft/
Nov 13, 2026 - 09:21 GMT
- Outlook and email
- Teams
- SharePoint and OneDrive
- Copilot
- Other Microsoft 365 apps
Positive steps to resolve have been implemented for the USA region which is now in testing. The UK and Europe are set to follow.
Microsoft's latest update, published at 09:15, states the outage is continuing with no improvement to services as yet in the UK. The next update is expected at 10:00am UTC.
You can follow Microsoft’s official updates here: https://status.cloud.microsoft/
Nov 13, 2026 - 09:21 GMT
Monitoring - We’re aware of an ongoing Microsoft 365 outage that is affecting services for organisations worldwide, including:
- Outlook and email
- Teams
- SharePoint and OneDrive
- Other Microsoft 365 apps, including Copilot
You may find you can’t connect to these services through the desktop apps, the web apps or your browser.
This is an issue on Microsoft’s side, and there’s nothing wrong with your devices or settings, so there’s no need to make any changes. Microsoft’s engineers are working to restore service.
We’re monitoring the situation closely and will post further updates as soon as we have more information.
If you have something urgent, please contact us by phone rather than email while the disruption continues.
You can follow Microsoft’s official updates here: https://status.cloud.microsoft/
Nov 13, 2026 - 07:09 GMT
- Outlook and email
- Teams
- SharePoint and OneDrive
- Other Microsoft 365 apps, including Copilot
You may find you can’t connect to these services through the desktop apps, the web apps or your browser.
This is an issue on Microsoft’s side, and there’s nothing wrong with your devices or settings, so there’s no need to make any changes. Microsoft’s engineers are working to restore service.
We’re monitoring the situation closely and will post further updates as soon as we have more information.
If you have something urgent, please contact us by phone rather than email while the disruption continues.
You can follow Microsoft’s official updates here: https://status.cloud.microsoft/
Nov 13, 2026 - 07:09 GMT
Monitoring - Our team has now applied the PHP security updates across the servers we manage, based on the information released so far.
We’re continuing to monitor our hosting platforms closely to make sure the updates are working as expected. If you notice anything unusual with your website, please contact our support team.
We’ll post a further update here if anything changes.
Oct 21, 2026 - 18:53 BST
We’re continuing to monitor our hosting platforms closely to make sure the updates are working as expected. If you notice anything unusual with your website, please contact our support team.
We’ll post a further update here if anything changes.
Oct 21, 2026 - 18:53 BST
Update - PHP has now released fixes for the vulnerabilities, which have been confirmed as critical.
Our team is now working through our hosting platforms and updating PHP on every server we manage. Our existing security tools are already helping to protect websites while this happens, but applying the updates is the priority.
Some of this work may cause short periods of disruption to websites this afternoon. We’ll keep this to a minimum.
Websites not hosted by us: if your website is hosted outside of Netmatters, your hosting provider will need to apply these updates. We’d recommend contacting them to confirm they’re doing this. We will attempt to contact customers who are not hosted by us shortly.
Oct 21, 2026 - 15:10 BST
Our team is now working through our hosting platforms and updating PHP on every server we manage. Our existing security tools are already helping to protect websites while this happens, but applying the updates is the priority.
Some of this work may cause short periods of disruption to websites this afternoon. We’ll keep this to a minimum.
Websites not hosted by us: if your website is hosted outside of Netmatters, your hosting provider will need to apply these updates. We’d recommend contacting them to confirm they’re doing this. We will attempt to contact customers who are not hosted by us shortly.
Oct 21, 2026 - 15:10 BST
Update - You may have seen media coverage today suggesting that website owners should update their websites or take them offline in response to this morning’s PHP vulnerability announcement. We want to give you a clearer picture of where things stand.
Full technical details of the vulnerability haven’t been released yet. We’re expecting further information from PHP at 3pm UK time today, and we’ll review it and act on it as soon as it’s available.
In the meantime, our hosting platforms already have a number of protections in place, including keeping websites separated from each other on the same server. In most cases, these should help protect against this kind of threat. Every website is different, so we can’t guarantee this for every site, but we’re monitoring closely and will apply patches as a priority once they’re released.
Should you take your website offline?
At this stage, we don’t believe most websites need to be taken offline. It’s also worth knowing that taking a website offline doesn’t necessarily make it safer, particularly on shared hosting, because the server itself is still running. If you’d still prefer to take your website offline as a precaution, please contact our support team and we’ll talk through the options with you.
We’ll post another update here once we’ve reviewed the information from PHP.
Oct 21, 2026 - 14:34 BST
Full technical details of the vulnerability haven’t been released yet. We’re expecting further information from PHP at 3pm UK time today, and we’ll review it and act on it as soon as it’s available.
In the meantime, our hosting platforms already have a number of protections in place, including keeping websites separated from each other on the same server. In most cases, these should help protect against this kind of threat. Every website is different, so we can’t guarantee this for every site, but we’re monitoring closely and will apply patches as a priority once they’re released.
Should you take your website offline?
At this stage, we don’t believe most websites need to be taken offline. It’s also worth knowing that taking a website offline doesn’t necessarily make it safer, particularly on shared hosting, because the server itself is still running. If you’d still prefer to take your website offline as a precaution, please contact our support team and we’ll talk through the options with you.
We’ll post another update here once we’ve reviewed the information from PHP.
Oct 21, 2026 - 14:34 BST
Identified - Following the official announcement of a security vulnerability affecting PHP, our team is actively reviewing all affected systems and preparing mitigation steps. Full details of the vulnerability are still emerging.
We already have a number of protective measures in place across our hosting platform, and we’re monitoring closely for any unusual activity. As soon as patches or official guidance are available, we’ll apply them as a priority.
To keep your services secure, we may need to carry out urgent maintenance this afternoon, which could cause some short periods of disruption. We’ll keep this to a minimum and post updates here as work progresses.
Oct 21, 2026 - 11:02 BST
We already have a number of protective measures in place across our hosting platform, and we’re monitoring closely for any unusual activity. As soon as patches or official guidance are available, we’ll apply them as a priority.
To keep your services secure, we may need to carry out urgent maintenance this afternoon, which could cause some short periods of disruption. We’ll keep this to a minimum and post updates here as work progresses.
Oct 21, 2026 - 11:02 BST
Shared Web/Email Hosting Platform
Degraded Performance
Sysflow Managed Platform
Operational
Microsoft Office 365
Degraded Performance
Managed DNS Platform
Operational
Broadband Internet Access
Operational
Server Colocation Facility
Operational
VoIP Phone Systems
Operational
Hosted Exchange 2016
Operational
Hosted Exchange 2013
Operational
Broadband Services
Operational
Email Signatures
Operational
Email Filtering
Degraded Performance
Data Backup Services
Degraded Performance
Cloud Servers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.