We are currently investigating an issue affecting a subset of customers using our Pay As You Go SIP trunk service.
This issue has been identified as relating to recent changes between our hosting provider and the SIP trunk provider, which has resulted in an IP routing issue. As a result, some customers on Pay As You Go services may experience intermittent problems with inbound or outbound calls.
Please note:
- This issue does not affect all customers. - Customers using bundled minute plans are not impacted.
Our telecoms team is working closely with both the hosting provider and SIP trunk provider to identify customers impacted. We are actively monitoring the situation and will provide further updates as more information becomes available.
If you believe you are experiencing issues related to this, please contact our support team on 01603 704020 and select Option 4 for Telecoms.
We apologise for any inconvenience caused and appreciate your patience while we work to resolve this matter.