We're pleased to confirm that the server upgrade is now complete and, following further work with our upstream provider, all affected websites are back online. Our team will be carrying out a full investigation tomorrow to confirm the root cause and help prevent this from happening again. Thank you for your patience throughout.
Posted Jul 30, 2026 - 21:15 BST
Update
We're continuing to work on this late into the evening and wanted to keep you updated. We expect to share our next update in a couple of hours and are aiming to have services back online by midnight. We'll post further progress as soon as we have it. Thank you for your patience.
Posted Jul 30, 2026 - 20:09 BST
Identified
We're working proactively with our upstream provider to expedite the process being undertaken to ensure stability; however, it is taking longer than expected and may continue for another 1-2 hours
Posted Jul 30, 2026 - 18:04 BST
Update
To mitigate the issues we had today, there will be a period of downtime from around 4:30 PM until an estimated 6:00 PM, whilst we upgrade the affected server.
Posted Jul 30, 2026 - 16:26 BST
Update
We're pleased to confirm that the websites hosted on the affected server are coming back online. Please be aware that performance may be slower than usual for a short period whilst things fully stabilise. Our team are continuing to monitor the situation closely and will provide a further update if anything changes. Thank you for your patience.
Posted Jul 30, 2026 - 10:48 BST
Monitoring
We're pleased to confirm that the websites hosted on the affected server are coming back online. Please be aware that performance may be slower than usual for a short period whilst things fully stabilise. Our team are continuing to monitor the situation closely and will provide a further update if anything changes. Thank you for your patience.
Posted Jul 30, 2026 - 10:48 BST
Investigating
We are aware of an issue affecting one of our servers, which is causing disruption and downtime for some of our clients. Our hosting team are treating this as a critical priority, and we're actively working to resolve it. We will post updates here as the situation develops.
Posted Jul 30, 2026 - 09:55 BST
This incident affects: Shared Web/Email Hosting Platform.